FAQ Answer

Answered By: Rachael Wilson
Last Updated: Oct 02, 2025     Views: 1629

Answered By: Rachael Wilson
Last Updated: Oct 02, 2025     Views: 1629

Q. Why am I getting a "Bad Message" or "stale login" error message?

Answered By: Rachael Wilson
Last Updated: Oct 02, 2025     Views: 1629

An error message such as "Bad message" or "stale login request" means that the page hasn't been able to load. To resolve it, clear the cookies or cache on your browser. 

You can find instructions on the IT Knowledge Base.

Another option is to use the Incognito or Private options in your browser.