FAQ Answer

Answered By: Rachael Wilson
Last Updated: Feb 02, 2024     Views: 1009

Answered By: Rachael Wilson
Last Updated: Feb 02, 2024     Views: 1009

Q. Why am I getting a "Bad Message" or "stale login" error message?

Answered By: Rachael Wilson
Last Updated: Feb 02, 2024     Views: 1009

An error message such as "Bad message" or "stale login request" means that the page hasn't been able to load. To resolve it, clear the cookies or cache on your browser. 

You can find instructions on the IT Knowledge Base or the Library's DigiBytes blog.

Another option is to use the Incognito or Private options in your browser. 

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